Other features heavily come into play as well – can you prevent the remote machine from input temporarily if need be?
While a lot of issues can easily be solved in person or over the phone, there's always something to be said for being able to guide someone through something firsthand, or simply being able to perform complex fixes that require a precise set of actions or snippets of script quickly in lieu of having to slowly guide someone through it bit by bit!Īnd, of course, when working on a system via remote you can easily set it aside for a moment if something else arises – or pause the session while a long download or lengthy patch is applied (if your not using a Patch Management solution), giving you time to focus your attention elsewhere.īut without a software that can handle multiple sessions at once you'll find yourself restricted. Whether it's an internal IT help desk keeping a company dependent on their workstations up and running, or a company which provides Managed Support Services to its clients or customers, there's almost always a great deal of remote activity going on! Two of the more prominent remote support software systems and tools we're going to be comparing today will be Dameware vs Bomgar! All of the 5 macs have Snow Leopard and are using Active Directory to login.Remote System management is about as common as it can get in today's world of network and IT system management.
I also know about Apple Remote Desktop, but we need an OSX Server, and we do not have it.Īs information, there is 2 Windows 2008 R2 Servers and all Windows 7 Business clients. I know that Mac as the Network Utility and other apps, but I want to run all from the server, or my client station - it's ok if I need to administrate from a mac - so I can ask the boss for my own mac :o) How can I do the same that I can using Dameware, but in a mac? the list is so big that if I would tell you all the things I liked in Dameware, I would became a sales person after the talk.īut now we have Macs on board, specially for DVD production (all the bits and the bytes from coping the digital hollywood movies to send all with legends to cinemas in the entire country as we are the only distribution company.
We IT fellows must love Dameware as we can control every PC from a single place, check definitions, security logs, alerts logs, check file system information, etc etc etc.
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